To enhance security, CWB requires all clients to update their password (PAC) to a strong password.

Important — business clients: signers must be the first to change their PAC. If delegates are first to change the PAC, they will be locked out of the account and require branch assistance. If a delegate requires a PAC reset, contact the signer for help before reaching out to the branch.

To update your password: login to your account, visit Profiles and Preferences and select Change Personal Access Code.

The security question will remain until all passwords have been changed. 

View our tips on creating a strong password.


For password resets or technical support, please contact us during business hours.

To report a lost or stolen debit card, or if you forgot your pre-selected questions, please contact anytime at toll free.

CWB business clients using CWBdirect Online Banking may choose to delegate access to viewing accounts and setting up transactions to their company's staff members. In this case, any staff accessing CWBdirect will have a username assigned by the account signer who has granted them access.