Canadian Western Bank's Calgary Chinook branch redesigned with client obsession in mind

Edmonton, June 15, 2020 – Canadian Western Bank’s newest client-inspired branch design has just opened its doors. The Chinook branch relocated today to #5110, 324-58 Ave NW in Calgary, Alberta, welcoming clients to a team of 35 employees who will proactively meet business and personal banking needs in an upscale space that expresses our client promise to be Obsessed With Your Success™. The branch moves from its previous location on Macleod Trail.

In the new space, clients can expect the same responsiveness and specialized expertise from CWB. “We’re invested in our clients’ success, and the modern feel of this new branch is proof of that commitment,” says Rick Vandergraaf, Sr. AVP and District Manager. “We’re always ready to go to our clients with proactive advice, but if you choose to visit our location, we’ll be ready to make your experience a success. The health and safety of our employees and clients remains our top priority.” Hand sanitizers, plexiglass separators and enhanced cleaning protocols are in place to curb the spread of germs. To promote physical distancing, clients can continue to reach their Relationship Managers during regular business hours by phone or email. 

A client-centric, boutique experience

Chinook’s dynamic new interior design is a modern and professional space constructed for a personalized, boutique banking experience with CWB. It features a warm environment with our updated brand elements to stimulate conversations that foster advice and relationship building. Prominent aspects include a banking hall with sit-down wickets, private meeting rooms and adaptable spaces to match the unique needs of our clients with the full power of CWB’s high-touch and collaborative approach to relationship banking. The new design will come to further CWB branch locations as opportunities arise.

The Chinook branch offers specialty business banking services for small- and medium-sized companies, as well as full-service personal banking options. It is equipped with safe deposit boxes, night depository, wheelchair accessibility, Wi-Fi and a 24-hour ABM offering surcharge-free service to partners of THE EXCHANGE® Network. As part of CWB’s gradual, measured approach to expanding our branch network hours in step with the Alberta provincial government’s reopening plans, Chinook is currently open Monday to Friday from 10:00 a.m. to 3:00 p.m. For the most up-to-date information about our branch operating hours.